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Warranty Service

RCDevice Product Support and Warranties.

       Thank you for purchasing our products. At RCDevice, our philosophy is to create products of the highest quality. All products are extensively tested and quality controlled before shipping. Please ensure that you have read the product instructions to ensure correct operations of our products. Please also consult our product FAQ where you will find additional help on operating our product. Your purchase is covered by our no bull unconditional 1 year product replacement policy should it be manufacturing defect. It's simple, if it's defective due to a manufacturing fault, we will send you a new one. We do not warranty defective products due to incorrect user operation. Please read the product warranty section for your specific product. Once you have established that your product is genuinely defective, please contact us via email at support@rcdevice.com. We will do our best to help you resolve the problem. If you have purchased our products from one of our distributors, you may also get in touch with them directly for quicker turnaround depending on your location. We offer a fast and simple Back to Base product replacement warranty service. Once we have received the item, we will immediately update you on the status of the warranty repairs. Please note that you will have to pay the cost of posting the item back to us. Our turnaround is generally 24Hours on receipt of the defective item.

Easy Back to Base Warranty Procedure

1) report defect by sending an email to support@rcdevice.com

         include information that will help us process your claim

          Product Number / Purchase Date / Problem Description

2) We will acknowledge your claim and send you BTB Claim Number by email.

3) Post the item back to us with the BTB Claim Number email

4) We will confirm receipt of Warranty item and processing time - normally 24 hours.

5) Replacement product posted to you at our cost.

Last update: 2013-10-24 19:54:18    
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